Refund Policy

Last updated: August 4, 2026

Try before you buy

OnDevice OCR Pro is free to download and try, so you can make sure it works for your documents and your Mac before paying anything.

Purchases made on this website

If you bought a license directly through our website, you can request a full refund within 14 days of purchase, no questions asked. Simply email us at [email protected] from the email address used for the purchase, or contact our merchant of record, Paddle, via paddle.net using the details on your receipt. Refunds are issued to the original payment method.

If you are a consumer in the European Union, your statutory right of withdrawal remains unaffected by this policy.

Purchases made through the Mac App Store

Purchases made through the Mac App Store are processed entirely by Apple, and only Apple can issue refunds for them. You can request a refund from Apple at reportaproblem.apple.com. Apple decides these requests under its own refund policy.

Questions

If anything is unclear or something isn’t working, contact us first at [email protected] — most problems can be solved quickly.